Free Shipping! Covid19: Orders may take a few days more, contact us if any issue.

FAQ


DELIVERY & ORDER:


When will I receive my order?

The processing of your order, the manufacture of the products and the delivery (free of charge) take a maximum of 7 working days. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.

If your order takes some time to arrive, please excuse us, this is due to the large number of orders to be shipped, as our manufacturing facilities are not located in France.

If you still have not received your order after 30 days, please contact us.



HOW CAN I TRACK MY PACKAGE?


You can follow the progress of your order by clicking on the following link: Tracking Order



HOW MUCH DOES DELIVERY COST?


We deliver our products all over the world. There is no minimum quantity required per order and all our deliveries are free of charge.



MY ORDER IS NOT COMPLETE


If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. Don't worry, your package will arrive shortly.



I DID NOT RECEIVE MY ORDER


Something wrong with the Post Office? Package lost, broken, destroyed?

With our secure delivery, The Virtual Projector will take care of any disputes for you. The satisfaction of our customers is our priority. We don't blame the carrier by letting you "fend for yourself". We assume full responsibility by immediately sending you a new package at our expense.

Do not hesitate to contact us by email at: info@thevirtualprojector.net our team will do its utmost to meet your expectations.


CANCEL & RETURN:
Can I change my order?
Yes, as long as your order is not "in process".


CAN I CANCEL MY ORDER?


It is absolutely possible to cancel your order! However, if the order is already being prepared, the cancellation fee will be 40% of the purchase price.

Do not hesitate to contact us by e-mail at info@thevirtualprojector.net: our team will do its utmost to meet your needs!



I WOULD LIKE TO RETURN AN ITEM


We are only able to accept a return in the case of a proven product defect.

Our articles undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) to info@thevirtualprojector.net along with your order number. To be eligible for a return, your item must be unused and in the same condition as when you received it.



SECURITY:
IS MY INFORMATION SECURE?
Yes!

The "HTTPS" present in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and protect you against hackers and identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which stands for "secure" and which is added to the "http" protocol on the website in the address bar.



MORE QUESTIONS?

How do I order a product?


We make your shopping experience as easy as possible.

You select the desired product(s)
Click on "add to cart".
Click on the shopping cart icon in the top right corner (your "basket") to complete your shopping.
CAN I CUMULATE MY DISCOUNT CODES?


No. Except in exceptional cases, we only accept one discount code per order.